Reference

Legal Terms for Indonesia Account Access

ligaidn gives you one legal place for account access rules, wallet records, DANA, OVO, GoPay and QRIS receipt handling, and the contact steps we use when a legal…

Local-law accessAccount data requestsDANA record contextQRIS receipt checks
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ligaidn Legal Terms for Indonesia Account Access
CONTACT ROUTES

How To Reach Our Legal Desk

Legal questions need a channel that keeps the record clear, so we route them separately from lobby help. You can contact us by live chat or WhatsApp from 09:00 to 23:00 WIB, and written legal requests can be sent to [email protected]. Include your username, phone number, payment method, and receipt ID if your question involves DANA, OVO, GoPay or QRIS.

Team online

Live chat record

Open live chat from the account menu and ask for legal support. We attach the chat transcript to your username, then confirm the next step by message during 09:00 to 23:00 WIB.

WhatsApp identity check

Message our WhatsApp support line with your username and phone number used on the account. For legal requests, we may ask for a QRIS or DANA receipt ID before discussing wallet records.

Email request trail

Send written requests to [email protected] when you need account data, correction steps, or a formal reply. Use the subject line Legal Request and include the date range you want us to check.

RECORD CARE

How We Handle Your Legal Records

Your legal record is handled by matching account details, wallet references, device sessions, and support history before we answer.

Account data matching

We match your username, registered phone number, device session, and wallet receipt before acting on a legal request. This helps us avoid sending account records to the wrong person or changing the wrong profile.

Cookie and device records

Cookies help us keep your login session, language setting, and security checks consistent. You can clear browser cookies, but we may still retain server records needed for account access and lawful request handling.

Wallet record retention

DANA, OVO, GoPay and QRIS receipts are kept with timestamps, transaction references, and account links. We retain them for dispute handling, accounting checks, security checks, and legal requests that may arise later.

Security change path

Use Account > Profile > Security when you need to change password details or confirm your phone number. If a legal request relates to access, we may pause changes until identity checks are complete.

Correction requests

If your name, phone number, or contact email is wrong, send a correction request with proof linked to the account. We record the old value, the new value, and the approval timestamp.

Limited sharing rule

We share account records only when needed for payment handling, security checks, legal process, or your own written request. Each response is narrowed to the account, receipt, or date range involved.

Legal Questions Before Your Account Opens

These answers cover the legal questions you may check before creating or using an account. They explain local-law access, record requests, data correction, payment receipts, cookies, and how to reach us. If your situation involves a specific DANA, OVO, GoPay or QRIS transaction, keep the receipt ID ready so we can trace it faster.

Access and eligibility depend on local law and are available only where local law permits. If your location, network, or account details raise a question, we may ask you to confirm your details before access continues.

We keep account identifiers, phone details, login records, wallet receipt references, support transcripts, and security change history. These records help us answer account disputes, payment questions, correction requests, and lawful record requests.

Yes. Send a correction request through live chat, WhatsApp, or [email protected] with your username, phone number, and proof of the correct detail. We record the change request and confirm once checked.

Receipts are used to connect wallet activity to your account, verify payment questions, and answer legal or security requests. We use the receipt ID, timestamp, wallet rail, and username to trace the record.

You can request your own account records after identity checks. We may also respond to payment provider requests, security checks, or valid legal process, but we limit the response to the relevant account and date range.

Cookies help connect your browser session to login, language, and security activity. Clearing cookies may remove local browser settings, but server-side login and wallet records may still be retained for legal and account reasons.

Use live chat or WhatsApp from 09:00 to 23:00 WIB, or email [email protected] for written requests. Include your username, phone number, date range, and any DANA, OVO, GoPay or QRIS receipt ID.

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